Healthcare Operations
Revenue cycle, credentialing, prior authorization and front-office load that grows with every location added.
We learn the industry, then we hire for it
Four industries, four briefs. Each one sets out how the work runs today, what the published numbers say, and why a dedicated team in the Philippines fits it. Every figure links to the organisation that published it.
One pattern, showing up in four places
Budgets hold flat, the volume of administrative work rises, and the people who do that work are harder to hire every year. Each figure below links to the organisation that published it.
$43bn
Spent by United States hospitals in one year chasing payment for care already delivered
13 hours
A physician week given to prior authorization, at about forty requests
33.6%
Of digital marketing activity already outsourced, up from 31.6 per cent in 2022
What the four have in common
Marketing headcount growth halved in a year while eighty-three per cent of marketers were asked for more output. Support teams held staffing steady as volumes rose, and the tickets automation left behind are the hard ones. Medical groups now carry more than one administrator per physician just to keep up with payer rules. Executive assistants cost more and take longer to find, with eighty-seven per cent of those roles needing prior experience.
Artificial intelligence moved the constraint rather than removing it. The Federal Reserve Bank of St. Louis measures the time it actually gives back at 2.2 per cent of the working week. Drafting got cheap. Checking, correcting and shipping still take a person.
Time saved by generative AI, measured quarterly: Federal Reserve Bank of St. Louis, 2026
How we use research on this site
Every number here carries the organisation that published it and the year it was measured. Where a figure is older than two years we say so. Where the publishers disagree we show both. Where a number circulates widely, we publish it only when a named publisher stands behind it.
The full research behind this page runs to four documents, one per service, and your account lead will send them on request.
Read your industry
Each card opens a brief on how that work runs today, what the published numbers say, and why a dedicated team in the Philippines fits it.
Technology Support
Support queues and onboarding operations that scale faster than the engineering team behind them.
Marketing Operations
Production work under your own brand, sized to demand that moves every month.
Executive Support
The assistant, the researcher and the bookkeeper, working as one team for the people who lead.
Close neighbours we take case by case
These sit close to the four we do every day, so the training is short. On the first call we tell you exactly how we would staff yours.
Dental & DSO groupsBehavioural healthDiagnostics & laboratoriesHome health & hospiceMedical billing companiesTelehealth providersInsurance servicesProfessional servicesReal estate operationsLogistics & supply chainE-commerce operationsEducation providers
Knowing the industry changes the result
We hire people who already speak the language
Someone who can already read a remittance advice, a support ticket or a campaign brief starts producing real work in week two.
We train against real patterns
Training is built from the way the work actually behaves in your industry, so the team spots the unusual cases early.
We measure what the sector measures
We report days in AR, first response time and on-time launches, which are the numbers your own board already watches.
We carry the work the way you carry it
Malasakit is the Filipino idea our whole company runs on, and in your industry it looks like a team that closes the ticket and then tells you why the volume is rising.
Five weeks, drawn on one page
Six streams of work over five weeks, laid out on one page, showing how a team gets from a signed design to live work in your industry.
- Scope and team designWeek 0 to 1
- Recruit and selectWeek 1 to 3
- Access and provisioningWeek 2 to 3
- Knowledge transferWeek 2 to 4
- Written proceduresWeek 2 to go-live
- Supervised shadowingWeek 3 to go-live
- Go-liveEnd of week 4
Recruitment starts once the scope is signed
That way the team is hired against your actual work, volumes and systems.
Procedures are written during shadowing
Documentation finished in month one is what keeps an engagement steady in month four.
You sign the go-live checklist
Production opens once you have, and if the checklist needs another day then the date moves while the standard holds.