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TNG-TS-001/Technology Support
Technical Support & QA Specialist
Support SaaS and technology teams with tier-one troubleshooting, QA checks, ticket documentation, and customer-facing technical operations.
What you will own
- Triage support tickets and document reproducible issues
- Execute QA test cases, regression checks, and data validation tasks
- Maintain knowledge-base notes and escalation context
- Coordinate with client product, support, and operations teams
What makes you a fit
- Experience in SaaS support, QA testing, helpdesk, or data operations
- Strong analytical thinking and technical documentation skills
- Comfort with ticketing tools, spreadsheets, and browser-based apps
- Clear written English for customer and internal updates
Impact of the role
- Improve response quality and ticket turnaround
- Catch product issues before they reach customers
- Help scaling tech teams maintain operational discipline
Nice to have
- Familiarity with Jira, Zendesk, Intercom, HubSpot, or Linear
- Basic SQL, API testing, or automation exposure